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Guide to Selling Your Home

Welcome

Buying or selling a house can be a daunting experience. Wye Residential are here to advise and support you through the process. We have 5 principles that underpin the way we do business. These are:

We are good
We have over 100 years combined experience, we know what we are doing and people come back to us time and time again.

We give realistic valuations
We will not purposely value your property high to win your business, we will be honest and realistic.

Our costs are transparent
You will always know exactly what you are being charged and what it is for. Nothing is hidden and no cost will be a surprise to you.

Guide to Selling Your Home

We only employ proud, local professional people
Our team has been hand-picked by us the company owners. They work with integrity and are incredibly committed. Give us a call and judge for yourself.

You will never need to chase us
We return every phone call and reply to every email, you will always know what is going on.

Getting Started
The first step to selling your home with us is to meet with one of the Owners or our Senior Sales Management Team, who will talk you through how we can help you shout about your property’s features and give you a realistic valuation. This service is provided completely free of charge and without obligation.

Our Offices

Venturing through the door of a traditional estate agent can be a little off-putting. Often you are faced with lots of formal desks and everyone staring at you.

Wye Residential’s offices have been designed to be contemporary, calm and informal. You can always be sure of a warm welcome and a quiet relaxed environment in which to talk through how we can help you. We make great tea too!

We have six offices in the area. We have two offices in High Wycombe - one on Crendon Street (a stone’s throw from High Wycombe station) and the other based on the High Street in the historic ‘white house’ building. We have an office in Hazelmere, which is in the heart of Hazlemere at the crossroads. We also have an office on the High Street in Prestwood, on the main road in Naphill and in the heart of the village in Great Missenden – providing Sales and Lettings.

Our Sales and Lettings teams have over 100 years combined experience and many are members of the National Association of Estate Agents (NAEA). All our people have access to fantastic training opportunities, as well as being continually managed and developed on a day-to-day basis. Individuals are encouraged to go the extra mile, to show their personality and are well rewarded for their achievements and successes.

Our offices are fully networked, meaning that all properties and potential buyers/renters are available to all office teams immediately and in real time. This means your property will go live with all offices simultaneously and that all offices are working for you. Often with multi-branch estate agents, the office that takes on the property gets a period of exclusivity (i.e. they are the only office that deals with enquiries). We do not think this is in your best interests, so we do not do it. And because our offices are geographically quite close to each other, it is highly likely that people walking in through any one of our front doors will be interested in properties from all offices.

We think this way of working will find the right buyer for you in the shortest possible time.

Next Steps

If you decide to go ahead with us (and we really hope you do), we will then get cracking on the following:

Photographs
We will take top quality, high resolution, wide angle internal and external photographs

Floor plans
We measure the property and produce 2D and 3D floor plans. Most agents produce floor plans but our revolutionary software creates stunning 3D images of your property and brings it to life in a way that two dimensions never can, the choice is yours.

Buyers can gauge the proportions and layout of your home quickly and effortlessly. They can even see how it might look with a range of different furnishings and colour schemes.

Energy assessment
We’ll arrange for an accredited assessor to visit you and produce an Energy Performance Certificate (EPC) if you do not already have one (all properties must have a valid EPC in order to be marketed for sale or let).

Marketing
There are many different things we do to ensure that your property is effectively marketed to achieve maximum exposure. Here are a few of them:

  • For every property we represent, we produce either an A4 or A3 full colour brochure with full written description, photographs, 2D and 3D floor plans and EPC graphs.
  • We will add your property to our state of the art LED window displays and on a rotation display on our in-office monitors.
  • Your property will be listed on our own website - wyeres.co.uk The software behind our website enables us to send your property details to all suitable buyers at the click of a button. The site has intuitive navigation, extensive information about ever property, floor plans, street view, school information and details of local amenities.
  • We advertise our properties on all the major property portals. This includes Rightmove, Zoopla, PrimeLocation

More Reason We Are Different To Other Estate Agents

Accompanied viewings
We offer a full accompanied viewing service if required. We agree all appointments with you first (they will also be confirmed by email) and then when requested, a member of the sales team will show the potential buyer round your home. We are the experts in selling properties and believe it is part of the service you are paying us for. We can also get feedback from every viewing and can then make recommendations for any changes we might need to make to get you your sale.

Industry standards
At Wye Residential we really do believe that it is our amazing, hardworking people that make all the difference. When they care and work hard, our business is sound. If they stop caring, our business goes down the drain. As a result of this continual focus on customer service, we have an established and very positive reputation. As business owners, who have invested our own money into Wye Residential, it is vitally important to us that we protect this reputation.

We work hard to ensure that we always conform to the highest professional standards. We are members of the National Association of Estate Agents (NAEA) and members of the Property Ombudsman. We want you to rest assured that you will receive an excellent level of service, coupled with professional, unbiased advice at all times.

Communications
Selling a property can be stressful but in our experience, most of this stress comes from clients being left in the dark about the progress of their sale. We give prompt feedback from viewings, honest opinions and regular updates.

To give our clients access to even more information, we have invested in an online ‘vendor system’. Anyone selling a property with us can log-in any time of day or night to see feedback on their viewings and any updates on their sale. The system is updated frequently by our teams so you always have the very latest information.

Weekly reports are also sent to you via email if requested. These reports include a summary of website hits (how many people have looked at your property online), calls/enquiries made, details of any offers made, viewing arrangements, viewing feedback, letters produced, how many times we have sent your property details out to interested parties by email and how many property brochures we have given out.

But Do Not Just Take Our Word For It

We are pleased to say Wye Residential surpassed our expectations and we were very pleasantly surprised and therefore rate Wye as an excellent estate agency and we would use them again for selling.
Mrs & Mrs James

We’re so glad we chose Wye Residential to market and sell our house – we cannot fault the service the whole team have given to us. Always friendly, professional and honest, a pleasure to deal with.
Sarah & Paul Tinay

I have no hesitation in recommending your team to any of my acquaintances in need of an estate agent – your reputation preceded you when I was looking for a reputable local estate agent and you fulfilled all reasonable standards that could be set.
Mr Mayor

I can honestly say that the service that you have provided has exceeded my expectations. Your calm and professional approach has been very much appreciated. You kept me updated, you gave me good advice, you gave me confidence and you never let me down. I am forever grateful.
Mrs P

Reliable, communicative, honest and professional, not what you would typically say about estate agents. I went with Wye Residential because I felt they put the most amount of effort, thought and care into correctly pricing & marketing my property, which was proved right, as it sold within a few weeks.
Mr B

Wye Residential have been excellent in their communications, always ringing back promptly. They have made the whole process painless and we are very grateful for the attentive and brilliant service we received. We have always been kept informed on where we were at in the sale. In conclusion, we would not hesitate to use them again if we were ever selling.
Mr & Mrs Griffiths

Wye Residential our happy customers say it all!

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